We are currently looking to expand our team with additional Centre Assistants to work at both Big Rock Bond in Bletchley and Big Rock Hub in Kingston.
As the first point of contact for customers, we are looking for practical, positive and motivated individuals to join our team. The positions available will be permanent and part-time to cover daytime, evening and weekend shifts.
You will be responsible for all tasks involved in the smooth operation of our climbing centres, have a friendly approachable manner, and be keen to assist with all aspects of a busy climbing centre environment. The focus will be on providing excellent customer care and service, with attention to detail. You will be an excellent communicator with quiet competence, have a passion for climbing culture and be able to create an environment that is comfortable, sociable and fun to be in.
Ideally you will have experience working within the leisure industry, with the ability to confidently express yourself to both customers and a staff team, and on the look-out for ways to improve what we do and how we can encourage customers to return time and again!
- An outgoing and vibrant personality.
- Energetic, motivated and have a genuine passion for customer service.
- Self-motivated with the ability to use own initiative.
- Genuine enthusiasm for working with people.
Good communication and interpersonal skills.
The ability to work both independently and as part of a team.
Attention to detail.
An understanding of working in a busy environment, including cafés.
Experience of working with an EPOS system.
Climbing Wall Award or Single Pitch Award.
A minimum of First Aid at Work.
Experience of fitness and training or the leisure industry.
An interest in climbing.
Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role and we believe in finding the right person even if they don’t exactly fit the description above.
- General reception, café and centre work, including but not limited to instruction, route setting, cleaning, and food preparation.
- Supervision of casuals, freelance staff and other subcontractors, once trained and signed off to do so.
- Cash handling in-line with the company policies and procedures.
Answering customer queries in courteous, timely and welcoming manner, whether face-to-face of through an online medium.
Floor walking in-line with the Monitoring Customer Climbing Procedure.
Peer-to-peer training of basic tasks such as reception work, café work and cleaning.
Maintain the highest customer service standards; analyse and resolve customer service problems and complaints or escalate to a more senior staff member.
Suggest improvements to senior members of staff and provide feedback on customer issues, complaints and comments.
Positively represent the company consistently for the benefit of the business, its customers and staff with the aim to promote new growth.
Other duties and responsibilities as required.
Starting salary in-line with the National Living Wage.
Shifts will include daytime, evenings, weekends and Bank Holidays.
28 days holiday per year (pro-rata for part-time positions).
Enrolment into company pension scheme.
Applicants should apply by sending a CV and covering letter stating which position you are applying for to email@example.com
Closing date: as soon as we find the right person!