COVID-19 Info

Last Update 29th November 2021

How busy is it right now?*

Our 1 month, 3 month, and Annual Unlimited passes, and 5 & 10 entry Punch Cards are available to buy in advance online.

BUY PRE-PAID PASS

Due to the unprecedented situation, our centres will not be running as normal, with temporary procedures in place to ensure the safety of the Big Rock community.

  • There’s no need to pre-book a climb – you can just turn up and climb. We’ve removed our pre-booking system for general climbing and lifted our capacity restrictions. (Bookings are required for all instructed sessions.) Capacity limits have been lifted but you can still check the CAPACITY COUNTER to see how busy the centres are in real-time.

  • Registered climbers who have not climbed at Big Rock since March 2020 must complete an Acknowledgement of Risk form before climbing. This can be done online before you visit. Just select the form relevant to your climbing competency from these options: BOULDERING, ROPES AND BOULDERING, or UNDER 18 SUPERVISED CLIMBER. (Adult Novice climbers please speak with reception on arrival.)

  • We’ve made some changes to the Early Bird and Night Owl sessions. This pricing is valid now for arrivals between 6:30 am and 8:30 am on Fridays, and after 6 pm on weekends.

  • Our cafés are open and serving hot and cold drinks, snacks and cakes. Spectators can relax in the cafe seating area while friends and family climb.

  • A range of instructed sessions are available to BOOK either privately or by joining a group session.

How will the risk be managed when I visit Big Rock?

Good to Go England

Big Rock has acquired the ‘We’re Good to Go’ Industry Standard mark so you can be sure we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place, and a process to maintain cleanliness and aid social distancing.

What Big Rock is doing to reduce the risks.

 

There will be a number of measures in place to maintain a high standard of safety and hygiene such as:

  • Limiting the number of people in the building

  • Providing sanitiser stations at the entrance, exit and throughout the centres

  • Increasing ventilation through the building

  • Working in smaller teams of staff

  • Providing screens and PPE for our staff

  • Cleaning and/or quarantining rental equipment

  • Cleaning thoroughly throughout the day

In accordance with the Association on British Climbing Walls (ABC) GUIDELINES, top ropes and holds are considered part of the fabric of the building and as such will not be subject to the same cleaning schedule as other frequently touched surfaces. The current advice is that these surfaces can be kept clean if only clean hands touch them, and therefore we ask that you clean your hands between each climb.

What climbers can do to reduce the risks.

Big Rock is our community and we need your support to ensure we can all keep on climbing.

  • Stay at home if you suspect you have symptoms of COVID-19 and do not travel to Big Rock if doing so goes against current government guidelines

  • Registered climbers who have not climbed at Big Rock since March 2020 must complete an Acknowledgement of Risk form before climbing. This can be done online before you visit. Just select the form relevant to your climbing competency from these options: BOULDERING, ROPES AND BOULDERING, or UNDER 18 SUPERVISED CLIMBER. (Adult Novice climbers please speak with reception on arrival.)

  • Wearing a face covering is mandatory when approaching the counters, and while in the shop or on an instructed session. We encourage you to wear face coverings at all other times.

  • If you are exempt from wearing a face covering please present a copy of your exemption form to a member of staff on arrival so that your exemption can be noted for future reference. We are offering wristbands to wear during your session which will help our staff identify that you are exempt without any further queries. Should you want to use this system, please ask member of staff on arrival.

  • Wash or sanitise your hands when entering and leaving the centre

  • Follow the directional signage and remember to check-in and check-out

  • Maintain social distance with anyone you would not normally mix with

  • Use liquid chalk and clean/sanitise your hands between climbs

  • Clean autobelay carabiners and training equipment before and after use

  • Remember to check-out when you leave

  • Be kind to our staff and each other. If you do have concerns about others not following the guidance in the centre please do not approach them, but talk to a member of staff instead.

Frequently asked questions.

Entry & Passes

For general climbing you can just turn up and climb, however, bookings are required for all instructed sessions. You can check the CAPACITY COUNTER on our website to see how busy the centres are in real-time.

Yes, if you have a prepaid month, multi-month or Direct Debit pass with us which you will not be able to use due to restrictions, email memberships@bigrockclimbing.com with your details and we will freeze your pass for you.

Instruction, novices, and equipment

Yes, we have a range of instructed sessions available to BOOK.

Rental equipment will be available to hire, although availability will be limited due to cleaning and quarantining requirements. Please clean your hands before collecting rental equipment and return it to the ‘rental returns’ container provided.

Yes, the shops at both centres are open and we are still offering our free bookable fitting service. Book HERE.

Yes, the autobelays are available to use. Remember to clean the carabiner with the provided solution before and after use.

Anything else

Wearing a face covering is mandatory when approaching the counters, and while in the shop or on an instructed session. We encourage you to wear face coverings at all other times.

Capacity limits will be removed as of the 15th October but you can check the CAPACITY COUNTER on our website to see how busy the centres are in real-time.

To help us keep on top of the extra cleaning we will need to do, we encourage you to only use liquid chalk in the centres.

A STUDY has shown there is evidence that chalk can reduce the amount of active virus on climbing holds by around 99%, however the full research is yet to be published. While this is reassuring, the industry guidelines have not changed and therefore we still ask that you clean your hands between each climb and use liquid chalk.

Yes. Spectators are free to relax in our cafe seating area. The cafe is open and serving hot and cold drinks, cakes and snacks.

Our cafés are open and serving food and drink to enjoy whilst seated in the café seating areas. We have cakes, homemade sweet treats, and snacks on offer.

Lockers are available to use. These are either coin operated (£1 coin) or will require your own lock (locks can be purchased at reception if required).

Contact Us

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